Public must make effort to keep up with policy changes
THE onus on ensuring that the public understands various government policies should not lie solely on the authorities, especially in a high-tech world where information is freely available ("Putting a 'human face to the message'"; yesterday).
While the Government uses various platforms such as the mass media and social media to disseminate messages, organisations and companies can play a role by inviting government officials to give briefings to their staff. This would further enhance the communication process and reduce confusion or misunderstanding.
Members of the public should not just sit back; they should keep up with the changes by accessing websites or reading newspapers. They can also seek clarifications through the various feedback channels.
Communication is a two-way process. Both parties have to actively engage in it to ensure that the correct message is conveyed.
Lim Lih Mei (Ms)
ST Forum, 11 Jul 2014
ST Forum, 11 Jul 2014